Orchid

Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: The office will be closed for the Labor Day holiday on Saturday, September 1st and Monday, September 3rd. We will resume regular business hours on Tuesday, September 4th.
Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

E-mail & Text Messaging

Setting Up E-mail & Text Reminders

Adding the Messaging Service to you account enables you to send all types of appointment correspondence to your clients by both e-mail and text message. Select More > Options at the top of the cloud softw...

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Editing Appointment Notification Templates

Every message type has a default template that we've created for you to start sending messages, but you can easily modify these to match your preferences and style. Begin by choose More > Options button f...

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Where do I receive client e-mail responses?

If a client responds to an e-mail, the response does not come directly to your software. There are settings you can configure to decide how you receive those responses. From the cloud software website, click...

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Avoiding Spam Filters

These instructions will provide some helpful tips to avoid getting your e-mail marketing campaigns marked as spam by your clients' inboxes. While it's not possible to predict everything that spam filter algorit...

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Sending a Marketing Campaign

Choose the Marketing button at the top of the cloud website. This screen will display all your Marketing campaigns. If you need to filter your campaign list, you can do so with the Date Range and Status drop-do...

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