Orchid

For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to Status.CardConnect.com

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

As part of our continuing effort to improve the functionality of our payroll feature, payroll will be unavailable on Friday, March 15th between 5am - 8am EST. We apologize for any inconvenience this work may cause.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Setup

Converting a Database from Desktop to Cloud

These instructions will aid you if you have just converted from Orchid desktop edition to Orchid Cloud. There are several data types in your desktop software that can be quickly and easily ported to your new Cl...

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Importing Overview

These instructions will show you how to format data and database tables from another program, such as another database program or Microsoft Excel, properly to be imported into your Cloud software. A separate fi...

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Managing Employee Permissions

These instructions will help you restrict employee access to any of the features available in your software. From the cloud website, click the Options icon in the top. Click the Management option. Click ...

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Setting Up Sales Tax Rates

These instructions will help you apply sales taxes where applicable to products and services you offer. From the cloud website, click the Options icon. Select Management on the left. Click Set Up Tax Rat...

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