Orchid

For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to Status.CardConnect.com

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

As part of our continuing effort to improve the functionality of our payroll feature, payroll will be unavailable on Friday, March 15th between 5am - 8am EST. We apologize for any inconvenience this work may cause.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Accepting Discover and American Express

If you followed the instructions in the Setting Up Credit Card Processing article, you will be automatically set up to accept Visa and MasterCard.

CardConnect Customers
  1. Discover: CardConnect customers are automatically setup to accept Discover cards when they sign up for processing.
  2. American Express: When first signing up for CardConnect, you will be asked if you wish to accept American Express. If you declined that option previously but wish to add it now, you will want to give CardConnect a call at (877) 828-0720.
OpenEdge Customers
  1. Discover: if you do not have a merchant account with Discover yet, call OpenEdge at (800) 338-6614 and they will add the ability for you to accept Discover.
  2. American Express: if you do not have an American Express merchant account set up, call (800) 528-5200 and request a merchant account. When you receive your American Express merchant account, call OpenEdge at (800) 338-6614 and give them your American Express merchant account. They will add the ability for you to accept American Express.

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