Orchid

Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: The office will be closed on Wednesday, August 15th, between the hours of 11:00AM until 6:00PM EST. For urgent support matters that need resolution today, please leave a voicemail for our Support team and we will return messages between 6:00PM and 9:00PM EST. For all other matters, we will resume regular business hours beginning at 6:00PM EST.
Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Credit Card Setup for Independent Contractors

These instructions will help you set up integrated credit card processing in your software for employees who are independent contractors. Your software allows you to set up multiple merchant accounts. Each independent contractor can have his or her own merchant ID number and the credit card transaction amounts from a ticket for a specific independent contractor can be deposited directly into his or her account. 

Follow the article here for help setting up credit card processing for your single business merchant account.​

Setting Up Independent Contractors From the Mobile App
  1. Once you have setup credit card processing for the business, select More -> Employees
  2. Select the employee who is an independent contractor.
  3. Press Edit in the top right.
  4. Scroll down to Booth Renter and enable it.
  5. Enable Use Individual Credit Card Account.
  6. Enter in the independent contractor's Merchant ID. If the independent contractor does not have a merchant ID already setup, they will need to contact CardConnect at (877) 828-0720 or OpenEdge at (800) 338-6614 and they will be able to assist you with obtaining a merchant ID.
  7. Click the Save button.
  8. Repeat Steps 2-8 for each employee that is an independent contractor.
Setting Up Independent Contractors From the Cloud Website
  1. Once you have setup credit card processing for the business, Select Employees.
  2. Double click on the employee who is an independent contractor.
  3. Select Independent Contractor/Booth Renter tab.
  4. Check the box for This person is an independent contractor.
  5. Enter in the independent contractor's Merchant ID. If the independent contractor does not have a merchant ID already setup, they will need to contact CardConnect at (877) 828-0720 or OpenEdge at (800) 338-6614 and they will be able to assist you with obtaining a merchant ID.
  6. Click the Save Employee button.
  7. Repeat Steps 2-6 for each employee that is an independent contractor.

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