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For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to Status.CardConnect.com

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As part of our continuing effort to improve the functionality of our payroll feature, payroll will be unavailable on Friday, March 15th between 5am - 8am EST. We apologize for any inconvenience this work may cause.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Credit Card Setup for Independent Contractors

These instructions will help you set up integrated credit card processing in your software for employees who are independent contractors. Your software allows you to set up multiple merchant accounts. Each independent contractor can have his or her own merchant ID number and the credit card transaction amounts from a ticket for a specific independent contractor can be deposited directly into his or her account. 

Follow the article here for help setting up credit card processing for your single business merchant account.​

Setting Up Independent Contractors From the Mobile App
  1. Once you have setup credit card processing for the business, select More -> Employees
  2. Select the employee who is an independent contractor.
  3. Press Edit in the top right.
  4. Scroll down to Booth Renter and enable it.
  5. Enable Use Individual Credit Card Account.
  6. Enter in the independent contractor's Merchant ID. If the independent contractor does not have a merchant ID already setup, they will need to contact CardConnect at (877) 828-0720 or OpenEdge at (800) 338-6614 and they will be able to assist you with obtaining a merchant ID.
  7. Click the Save button.
  8. Repeat Steps 2-8 for each employee that is an independent contractor.
Setting Up Independent Contractors From the Cloud Website
  1. Once you have setup credit card processing for the business, Select Employees.
  2. Double click on the employee who is an independent contractor.
  3. Select Independent Contractor/Booth Renter tab.
  4. Check the box for This person is an independent contractor.
  5. Enter in the independent contractor's Merchant ID. If the independent contractor does not have a merchant ID already setup, they will need to contact CardConnect at (877) 828-0720 or OpenEdge at (800) 338-6614 and they will be able to assist you with obtaining a merchant ID.
  6. Click the Save Employee button.
  7. Repeat Steps 2-6 for each employee that is an independent contractor.

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