Orchid

For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to Status.CardConnect.com

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

As part of our continuing effort to improve the functionality of our payroll feature, payroll will be unavailable on Friday, March 15th between 5am - 8am EST. We apologize for any inconvenience this work may cause.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

How can I tell if my customers have confirmed their appointments?

Checking Confirmations from the Cloud Website
In order to check if your customer has confirmed their appointment via text message confirmation, go to the cloud website and sign in. By default you should then be looking at your appointment book.

To first see if the reminder has been sent to the customer yet, navigate to the customer's appointment and look for a bell icon like the one below.



You can also double click on the appointment and  view the bell icon, towards the top right of the ticket, signifying that the reminder has been sent.

Once the customer has confirmed their appointment, the software will then change the icon to a bell with a check mark.



If you now go into the ticket, you will see that the icon within the ticket has also changed and the Confirmed By field will now have Text Message selected.



Checking Confirmations from the Mobile App
Through the mobile app, you will not be able to see if the appointment reminder has been sent, but you can still see if the appointment has been confirmed. Within the mobile app the appointments that have been confirmed via text message will have a speech bubble icon with a check mark.



You can also select the appointment and scroll down to the Confirmed By field to see that it states Text Message.





 

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